FAQ - HYPETRADE

(Frequently Asked Questions)

  1. Are their products authentic?

Yes, all our products are 100% authentic. We buy directly from recognized suppliers and authorized dealers to ensure the highest quality and authenticity.

  1. What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal and other secure online payment options.

  1. How do you handle shipping and delivery?

We offer fast and reliable delivery services. Delivery times may vary based on your location and product availability. You can track the order status through our website.

  1. Can I return or exchange a product?

We have a simple return and exchange policy. If you are not satisfied with your purchase, you can return the item within a specified period for a refund or exchange, subject to our terms and conditions.

  1. Do you offer international shipping?

Yes, we offer international shipping to various countries. Please note that additional customs duties or taxes may apply depending on your location.

  1. How can I contact customer support?

For any inquiries or assistance, you can contact our customer support team via email or through the contact form on our website. We strive to respond quickly to address your concerns.

  1. Are your products new or used?

We offer a mix of new and used products. Each ad clearly indicates the item's condition and details. Rest assured that all used items are thoroughly inspected and certified for quality.

  1. Can I track my order?

Yes, you will receive a tracking number when your order is shipped. This can be used to track the delivery status and keep you updated on the expected delivery time.